Privacy Policy

Information we collect

We collect information you provide when creating an account, including your name, email address, and salon details. We also collect usage data and appointment information necessary to operate the service.

If you sign in with Google, Google shares your name, email address and profile picture with us so we can create and identify your login. We don't receive your Google password or access to anything else in your Google account. If you turn on two-step sign-in, we store the authenticator secret needed to check your codes.

How we use your information

We use your information to provide, maintain, and improve ShearCRM, send appointment reminders, process payments, and communicate with you about your account.

SMS messaging

Salons using ShearCRM send appointment reminders, booking confirmations, payment links and replies to your messages by text only to people who have consented to receive them, and promotional offers only to people who separately opted in to marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help. Phone numbers and opt-in information collected for SMS are not shared with third parties or affiliates for their marketing purposes.

Data sharing

We do not sell your data. We share information only with service providers necessary to operate ShearCRM. Our current subprocessors are Telnyx (SMS delivery), Resend (email delivery), Supabase (database and authentication), Vercel (hosting), and Dejavoo / iPOSpays (payment processing).

QuickBooks Online

If a salon connects QuickBooks Online, ShearCRM sends Intuit one summary per location per day: totals by category (services, retail, fees, tips, gift cards, deposits, refunds) and by payment type. No client names, contact details, card numbers or appointment notes are sent. ShearCRM reads the salon's list of accounts so the owner can choose where each total goes, and creates accounts only when the owner asks it to. The connection's access tokens are stored encrypted and are deleted when the salon disconnects, which it can do at any time from ShearCRM or from inside QuickBooks. Intuit's handling of that data is covered by Intuit's own privacy statement.

Data retention

We retain your data as long as your account is active. Upon cancellation, you may request deletion of your account and associated data.

Contact

For privacy questions, email us at privacy@shearcrm.com.